Information We Collect

We collect information needed to provide EnChat and support your use of the service.

Customer and Enquiry Information (provided by you or your customers):

This may include names, phone numbers, email addresses, message content, call recordings or transcripts (where enabled), booking details, and any information a customer shares during an enquiry.

Account and Billing Information:

Business account details (such as company name and admin contact) and billing details required to manage your subscription. Payment processing is handled by our payment provider; we do not store full card details on our servers.

Technical and Usage Information:

Device and browser information, IP address, pages or features used, and diagnostic data. This helps us keep the service secure, improve performance, and troubleshoot issues.

Data Security

We use industry-standard security measures to protect your data from unauthorised access, alteration, or disclosure. Access to customer data is restricted to authorised users, and we apply technical and organisational controls appropriate to the sensitivity of the information. No method of transmission or storage is completely secure, but we take commercially reasonable steps to protect your data.

Cookies and Tracking Technologies

Bombon uses cookies and similar tracking technologies to provide a personalized user experience. These tools help us analyze how you use our app and website. You can manage your cookie preferences directly in your browser settings.

If you are in the UK, you have rights under UK data protection law (UK GDPR and the Data Protection Act 2018). Subject to certain legal limits, you can request to:

• access a copy of the personal information we hold about you

• correct inaccurate or incomplete information

• delete your personal information where we no longer need it

• restrict how we use your personal information in certain circumstances

• object to processing based on legitimate interests, and object at any time to direct marketing

• receive certain information in a portable format (where applicable)

• withdraw consent at any time where we rely on consent

Marketing preferences: You can opt out of marketing emails at any time using the unsubscribe link in our emails or by contacting us.

How to exercise your rights: Email support@enchat.co.uk. We may need to verify your identity before we respond.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We’ll post updates on this page and revise the effective date.

Contact Us

If you have questions about this Privacy Policy or how your data is handled, contact us at systems@entsworth.co.uk.